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Forum Discussion
How can I cancel a free trial?
When I started the free trial subscription I had an Android, now I have an Iphone. How do I cancel my free trial?
Hey there jwool1965 - how are you today?
At first, I'd suggest taking a look at the following Help Center article:
https://help.dropbox.com/billing/cancel-free-trial
Let me know how this goes!
Hi all,
Please help me to cancel the Dropbox Trial Professional
I have clicked "Cancel Trial" but nothing happen :(
- Rich
Super User II
Chipkill wrote:
I have clicked "Cancel Trial" but nothing happen :(
Clear your browser's cache/browsing history and try again, or try another browser.
Thanks but I have clear all cache/cookies in Safari/Chrome, click "Cancel Trial" again but cannot cancel trial
- Lusil
Dropbox Staff
Hey Chipkill and shannon5, thanks for reaching out to us.
As Rich also mentions, you can try another browser or clear your cache, and if you're still unable to cancel your trial, you go to this link via an incognito window (without signing in) and submitting a Help Request so that our Support team can have a better look into this for you.
If you have any trouble along the way, just give me a shout. Cheers!
Hi, I received an email saying I have until April 30, 2020 to cancel my Dropbox Professional Trial before being charged. I went to the "Plan" tab to the right of the "General" tab in Settings. I clicked on the "Cancel trial" button to the right of the Plan summary (Dropbox Professional Trial) but nothing happens. The button appears to be broken. When I click on the button, the button is briefly outlined in light blue and the text turns royal blue but nothing happens. Thinking the Safari browser is the problem, I switched to Google Chrome but I continue to have the same problem. What am I doing wrong? Is there any other way to cancel the trial before being charged?
Hello,
Tomorrow my pro plan is ending. I can not cancel the plan, since tha cancel trial button does not work.
What to do?
- Jay
Hi tijanamladjen, thanks for posting on the Community!
If you’re on a Plus or Professional trial, you can downgrade your plan here, provided you're signed into the correct account.
Please note that you’ll need to follow the instructions to fully downgrade from the trial.
Let me know how it goes!
Hello,
Thank you for your response, but I still can not click the cancel trial button.
I know and I read the procedure, but I can not click the button, it does not function.
Stuck cancel trial button again..
tried to cancel the trial in explorer, chrome and safari, but page simply reloads
Trial expires 4th of may, so any help would come in handy ;)- Jay
Hi LNauwelaerts, thanks for messaging the Community!
Could you try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely?
Let me know how it goes!
Hi Jay,
Did the following:
1. Cleared cache and resetted browser settings google chrome
2. Visited dropbox normal and incognito, hit the cancel button but without succes3. Cleared cache and resetted browser settings microsoft edge
4. Visited dropbox normal, hit the cancel button but again without succesAny more suggestions?
Can I contact someone from billing to explain the situation?
Same here. I need help to cancel PLEASE
