We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

DougieC's avatar
DougieC
New member | Level 2
5 years ago

Hello, I have signed up to a free trail, you asked for my credit card detials. I want to cancel immediately. However, it is impossible to follow your instructions. I have an old personal basic account and new very new business (free trail). I want to cancel the new business free trial immediately but I cannot find any records of my credit card details. Please help. I have wasted an hour trying to sort this out. Thanks

 

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hey DougieC, thanks for nudging us on the Dropbox Community.

     

    I moved your post here, where other users have mentioned a similar experience. 

     

    Have a look at what is mentioned already and if you have any trouble along the way, just give us a shout. Cheers!

    • Pieter Botha's avatar
      Pieter Botha
      New member | Level 2
      5 years ago

      Hi there, I dont need the extra space anymore. Thankyou

      Pieter

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions