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Forum Discussion
How can I cancel a free trial?
When I started the free trial subscription I had an Android, now I have an Iphone. How do I cancel my free trial?
Hey there jwool1965 - how are you today?
At first, I'd suggest taking a look at the following Help Center article:
https://help.dropbox.com/billing/cancel-free-trial
Let me know how this goes!
I incorrectly signed up for free trial of Dropbox plus . I thought I had to give credit card info to have a basic account. Now it’s saying it will Charge me for Plus in a few days. I try to follow directions to manage account and cancel trial but it just Brings me to my account that says Dropbox basic. Yet I am getting emails saying it will Charge me in a few days. I am co fused and frustrated and there is no customer service to help. Thank you if anyone can assist.
Walter
Dropbox Staff
Dropbox StaffHi Heatherhunihan; welcome to the Community and happy Friday!
As your query seems to echo this discussion, I just merged your post under this thread so you can take a look at your convenience when you get the chance.
Can you see if the email address that you received this email and the email address that you're looking at are an exact match?
On this note, if you're still having issues with cancelling a trial for our Plus plan, I'd suggest getting in contact with our team through the relevant form via an incognito window (while NOT logged into any account) so we can assist further with account specific information.
I hope this helps!
