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Forum Discussion
How can I cancel a free trial?
When I started the free trial subscription I had an Android, now I have an Iphone. How do I cancel my free trial?
Hey there jwool1965 - how are you today?
At first, I'd suggest taking a look at the following Help Center article:
https://help.dropbox.com/billing/cancel-free-trial
Let me know how this goes!
Daphne
Dropbox Staff
Dropbox Staff
Set up a new laptop, along with setting up dropbox on this laptop as its one of those pre-installed apps.
I specifically opted NOT to participate in a 12-month 'Free trial' of an upgraded 25 Gb. Than I get an email stating "We've awarded your account with 25 GB of bonus space for the next 12 months."
Than I'm spending another HOUR going through page after webpage of 'help articles' along with no help from the 'dropbot' with how to cancel this trial. This webpage: https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-free-trial on step 5 "Click Manage Plan".... there is no 'manage plan' on my settings/plan tab page. Very Very fustrated, more so as I lost an hour of my life I'm not going to get back for something I never signed up for.
Please PLEASE remove this 12 month trial from my account!
With no business email, contact web form, no live chat with Dropbox.... Really do NOT like this customer relations approach.
- Walter
Hi jakesdish; welcome to the Dropbox Community!
I'm sorry to hear about this; I just wanted to clarify that promotions like the one you mentioned (such as Dell promotions, Lenovo ones etc.) are free of charge and are not to be confused with trials for a paid subscription, be it the Plus or the Professional one for individuals or one of our Business plans for teams.
That said, the promotional space you received from your new laptop's promotion will automatically expire after 12 months so you don't need to cancel anything.
Last but not least,as you noticed, your technical support options depend on what kind of account you have (Basic, Plus, Family, Professional, or Business). To see the support options for your account you can log in and go to dropbox.com/support.
I hope this helps clear things up a tad and please let me know if you have any more questions.
- Daphne
Thanks for reaching out to us here Masha1!
Since you're not able to see the option to cancel the trial from your account settings online, it sounds like you might have started the trial from within the Dropbox mobile app. Is that right?
If so, please check out these steps and let me know if that does the trick!
- Daphne
Hey there Sekinahkirk, I'm sorry to hear you're having trouble with this!
Can you just clarify for me, did you try the steps outlined here to try and cancel the subscription?
Let me know - thanks!
