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katyfildara's avatar
katyfildara
New member | Level 2
4 years ago

Hi there I signed up for a free trial and was unable to cancel it before the subscription was charged. I understand that this months fee cannot be refunded but I cannot see the subscription ANYWHERE either on my laptop or mobile device to cancel it. Can anyone help.  When I check the plan on my mobile it states its already a basic plan, (I cannot find it on my laptop which makes me consider I more than likely signed up on my mobile and according to the info online you need to cancel on the device you signed up on)  But the subscription has been charged and withdrawn from my bank account 😞

 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Hi katyfildara, thanks for posting and sorry to hear about this.

    Would it be okay for me to reach out to your Community linked email? 

    I'd be happy to look deeper into this for you.

    Let me know. 

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