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Forum Discussion
KLAustin
2 months agoNew member | Level 1
How can I cancel a ghost account that I keep getting billed for?
I have been going crazy trying to figure out why i am getting billed monthly for an account that I do not have. I initially thought I was paying for my husband's account but he told me I was not. I look at my account and it's a free one. I would like stop paying for an account that I do not own, and also get refunded for this. It's terribly frustrating working with Dropbox when there is nobody to talk to. Thank you. Karen
- KLAustinNew member | Level 1
But I have not heard back.
- KLAustinNew member | Level 1
Yes, I got it. I responded to the email.
- KLAustinNew member | Level 1
I just changed the email. Can you please have a look.
- KLAustinNew member | Level 1
Walter, where are you sending the email? I am not getting it. It seems I'm getting charged by both apple and you and I don't use it at all.
- MeganDropbox Staff
- KLAustinNew member | Level 1
Hello? May I get some help please?
- WalterDropbox Staff
Hey KLAustin - thanks for the nudges on this.
I can confirm that I've sent you an email on Monday, but your ticket is closed now since you didn't respond in time. I can open a new ticket for you from my end if you like, or else, I'd suggest you use this form to reach out to our support team directly and let us know your ticket ID here, so that we can look it up in our system if needed as well.
Just make sure to use an incognito window without logging into any Dropbox account and fill in all the relevant information.
- KLAustinNew member | Level 1
Can I please get some help with this issue? You keep charging me for an account I do not use and did not sign up for.
- KLAustinNew member | Level 1
Yes. The only thing in there from Dropbox is my credit card denying payment. Can we please resolve this. This has been going on far too long.
- KLAustinNew member | Level 1
Hi, I haven't gotten an email. Thanks.
- KLAustinNew member | Level 1
Yes, please. Thank you.
- KLAustinNew member | Level 1
Yes, all I get is a bot. It's quite frustrating. I have canceled the payment and would like a refund on the charges that have been charged to me. You can look for yourself and see that I have not used this service for years.
- NancyDropbox Staff
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