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Forum Discussion
How can I cancel a plan that I don't have access to?
Hi Community,
I need help here!! recently I found my credit card has been charged on a subscription fee for an old account that I haven't used for 5 years. the account was registered under my o...
Nancy Hi Nancy, thank you for your reply. To be accurate, the account was registered under my working email and I left the company 5 years ago. so I have never used this account after I left and I don't have assess to both the account and the email. however, the account is linked to my personal credit card, hence, I have been charged for an annual subscription fee of USD130 for 5 years. I got all the payment records on my credit card statements and I also managed to confirm the payments are all for my previous company account which I don't have assess to.
May I know how I can get this account cancelled and deleted asap to avoid further charges and how to can refund for the charges? Thank you.
Nancy
Dropbox Staff
Dropbox StaffSince we don’t have account visibility on the forum and you also can’t access the plan to cancel it, we’ll open a ticket for you next.
Do you have access to this email address, so that we can reach you there directly?
Nancy yes, I do have assess to the email link you provided, you may contact me via that email. Thanks.
Nancy Megan it's highly appreciated that you managed to help me cancel the plan so as to avoid further charge in the future. However, I think it's not reasonable to charge me for the coming Yr 24/25 as you know the fact that I do not have assess to that account and I wont' be even using the basic plan. Can you please arrange to refund the subscription fee charged for Yr 24/25? thank you.
