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Forum Discussion
How can I cancel my subscription? I don't see the "cancel plan" option.
Hi, I have been charged $11.99 every month for years for the dropbox account that I no longer use. I would like to cancel the subscription and even delete my dropbox account if necessary. I follow...
jjoni wrote:
I followed the online instruction - logged into my account > opened setting> opened "plan", but at the bottom of this page, I don't see "cancel subscription" option.
If you're not seeing the option to cancel, then you're likely being charged for a different account from the one you're signed in to. Use the credit card charge lookup tool to determine the account you're being charged for, then sign in to that account.
Rich
Super User II
Super User II
jjoni wrote:
I followed the online instruction - logged into my account > opened setting> opened "plan", but at the bottom of this page, I don't see "cancel subscription" option.
If you're not seeing the option to cancel, then you're likely being charged for a different account from the one you're signed in to. Use the credit card charge lookup tool to determine the account you're being charged for, then sign in to that account.
Thank you! That solved my problem. 🙂
