Learn how to make the most out of the Dropbox Community here 💙. 

Forum Discussion

Conn217's avatar
Conn217
Explorer | Level 3
2 years ago
Solved

How can I find out what our 4 licenses are for? I'm new at this job and trying to figure it out.

I'm taking over someone else's role who has left without leaving login details and other important facts. I've been asked to find out why we are being charged for 4 licenses, but I can't find ANYTHIN...
Billing
dropbox business
Payments
Plans
  • Jay's avatar
    Jay
    2 years ago

    Hi Conn217, thanks for bringing this to our attention.

     

    If you're the team admin of a Dropbox Business team, you can view the licenses on the admin console, and if need be, remove any unnecessary licenses.

     

    If you have any further queries, feel free to message back.

Conn217's avatar
Conn217
Explorer | Level 3
2 years ago

Hi DragonFull, thank you, I've now managed to log in via the Admin account and have found the licenses section. However, I can't find information about who the licenses are for or what licenses actually mean. Somehow, I managed to ADD a license and then I removed it, but I don't know if this is going to be problematic in terms of billing.

 

Can you please point me towards a definition of the licenses? 

Conn217's avatar
Conn217
Explorer | Level 3
2 years ago

Ok I was able to organise a callback and the operator was outstandingly helpful. Thank you to those who replied above for your help :).

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!