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Forum Discussion

Araba24's avatar
Araba24
New member | Level 2
9 days ago

How can I receive a refund for an account I can't access?

I was terminated from a job that required me to have a Dropbox subscription. The account is linked to my work email and I don’t have the password. How can I contact Dropbox to close the account and re...
Account Access
Refunds
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
9 days ago

Thanks for your post, Araba24.

 

Was the Dropbox account upgraded via www.dropbox.com? Or was it done on iTunes/Google Play? 

 

Let me know and we can go from there.

  • Araba24's avatar
    Araba24
    New member | Level 2
    9 days ago
    Through Dropbox.com
  • Araba24's avatar
    Araba24
    New member | Level 2
    3 days ago

    Nancy  is there anything else that you need from me to be able to help me with issue? Thank you

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 days ago

      Araba24, can you send me your ticket number here?

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