Learn how to make the most out of the Dropbox Community here 💙. 

Forum Discussion

Araba24's avatar
Araba24
New member | Level 2
5 months ago
Solved

How can I receive a refund for an account I can't access?

I was terminated from a job that required me to have a Dropbox subscription. The account is linked to my work email and I don’t have the password. How can I contact Dropbox to close the account and re...
Account Access
Refunds
  • Rich's avatar
    Rich
    5 months ago
    Araba24 wrote:
    How can I contact Dropbox to close the account and refund me for the last bill?

    Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

Araba24's avatar
Araba24
New member | Level 2
4 months ago

This worked—thank you!

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Glad to hear that, Araba24! For anything else, we’ll be right here.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!