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Forum Discussion

AS40's avatar
AS40
Explorer | Level 3
20 days ago

How can I renew my account?

How to re-new my dropbox account 

 

Please provide link to make the re new 

 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hey AS40, welcome to our Community! 

     

    Just to make sure we're on the same page: Are you currently on a paid subscription, or not?

     

    I need to understand if you wish to purchase a new plan, or simply renew your existing subscription.  

     

    Let me know, and we'll take it from there! 

    • AS40's avatar
      AS40
      Explorer | Level 3

      we have paid Drop box subscription. 

      I need renew my existing subscription.  pls help

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Hi AS40, thanks for letting me know more! 

         

        Once you upgrade to a paid plan, the renewal happens automatically at the end of your billing cycle. 

         

        Would you mind checking your account's plan page, and let me know what subscription you're using? Also, did you upgrade your account directly through Dropbox or through the Apple/Google store? 

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