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Forum Discussion
How do I cancel my subscription?
I cnnot afford this. I am a retired teacher on a limited, fixed income.
Follow the steps listed in the following help article:
Rich
Super User II
Super User IIFollow the steps listed in the following help article:
I want to cancel my account. No longer working as professional. The instructions are too complicated. Feels like a runaround!How can I get a refund on charges earlier this week - Augsut 13, 2019.
- Lusil
Dropbox Staff
Hey there Hermanblumberg, sorry to hear that you're having trouble cancelling your subscription.
Due to account-specific info required on this, we'd have to continue this discussion via email.
I was able to locate your support request and have passed your comments along to the member of my team reviewing this matter for you. As soon as they have more info, they'll get back to you via email.
Thanks in advance!
This is a ridiculous amount of instructions to cancel subscriptions. I attempted last month and was so angry that something so simple required so much time and effort and I frankly did not have time. I left the site, not having time and now another month of being charged has gone by. It seems this is common. I ended up calling Apple to get help deleting unwanted files which cleared up my problems quickly and efficiently. I was advised that I most likely did not need drop box. I'm sure it's a great service for those who use it and need it. I do not at this time and didn't need it moments after I signed up for it. But.... Getting out of the auto payment subscription is difficult and not being able to personally speak to anyone seems suspect. I would like to cancel my subscription asap. Thank you !
- I want to cancel my account and go back to basic.
The instructions are too complicated. Feels like a runaround!How can I get a refund on charges that just now appeared on my bank statement, who do I need to contact?
Thanks for any help…- JayHi DannyKir, as this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by logging into your account, clicking this support link, scrolling down to 'Submit a help request', and providing as much info as possible.
Hi, I got billed to my credit card as well. My subscription was downgraded to Basic and I lost all my files and now dropbox is charging me for US$119.88 for my annual subscription. Please help.
- Daphne
Hi,
I can't see a cancel button on my Plan page plus i don't have a subscription linked to my apple ID. This is so frustrating, I've followed all of the instructions. I just want to downgrade to the free option again, but clearly that has been made very difficult to do! HELP ME PLS!
I'm owed months worth of fees and you guys offer the most complicated/frustrating service ever! pls email me ASAP so I can we can sort out this cancellation and refund process.
Thanks!
