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tkhemraj's avatar
tkhemraj
New member | Level 2

I have had the same problem. I was charged $119 for the yearly subscription even though I did not authorize. I have been trying to cancel but no one is responding. The description Dropbox gives for unsubscribing is also inaccurate. I can only conclude the company is doing this deliberately to bleed our money. I did not subscribe via a mobile device. 

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hey tkhemraj, thanks for reaching out to us. 

 

If you haven't upgraded using your mobile device, you can contact our team from this link via a private browser, without signing in to a Dropbox account. 

 

Cheers!

  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Thanks for posting here JoepdeWildt!

     

    While you no longer have access to the email used for the Dropbox account, can you clarify for me if you can still access the Dropbox account?

     

    Let me know!

    • JoepdeWildt's avatar
      JoepdeWildt
      Explorer | Level 3
      5 years ago
      Hi Daphne, thanks for your fast respons. I sadly no longer have access to my dropbox account either.

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