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Forum Discussion

Daretobevintage's avatar
Daretobevintage
Helpful | Level 5
4 years ago

Hi,  

I am not able to contact support through the support link provided. I spoke live chat with someone who couldn't help and ended the discussion without a resoluation. I have been trying to cancel my account and all the links that were provided are not available on my platform. I would like to cancel my account asap. Please help me. 

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago

    Hi there Daretobevintage, thanks for reaching out. 

     

    I moved your post here, where other users have had trouble cancelling their accounts. 

     

    Could you try to submit a ticket to our team from this link, through an incognito (without being signed in)?

    • Daretobevintage's avatar
      Daretobevintage
      Helpful | Level 5
      4 years ago

      Hi Lusil,

      I used the link you provided in the incognito mode and it worked. I look forward to hearing back and having this issue resolved. Thank you for your help. Toni

    • Daretobevintage's avatar
      Daretobevintage
      Helpful | Level 5
      4 years ago

      Thank you for your response. I will go ahead and try this approach and let you know shortly. Thank you

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