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hannayub1's avatar
hannayub1
Helpful | Level 5
Why. Why can I not cancel my “free” subscription. I’ve followed the mobile directions and when I get to the “edit subscription” page there is just a list of all the subscription options ranging from $11.99 to $ 204.99. There’s literally no “cancel subscription” option. How is this even legal?? And no phone number to call someone unless you PAY $19.99 for a professional plan. That’s not right....clearly it’s set up so it’s impossible to unsubscribe & not having any sort of support on the other side other than these forums?! Which who knows how long it will take to get an answer. This is B.S!!!!! TELL ME HOW TO CANCEL! YOU CANT FORCE ME TO PAY FOR SOMETHING I DIDNT ASK FOR AND AM BEING FORCED TO USE?! How have you not been sued?!?!
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
4 years ago

Hi hannayub1, thanks for reaching out and sorry to hear about your frustration. 

 

I moved your post here, where other users have also had a similar issue. 

 

Have a look at what is suggested, and let us know if you have any trouble or questions along the way.

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