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Forum Discussion

PamH's avatar
PamH
Explorer | Level 3
4 years ago

Hi

How do I create a ticket?  I'm trying to cancel a subscription for a user who has left our firm.  I created a login as was suggested but I can't seem to create a ticket.  All I have is a bar which tells me that I have no history.

Thanks

  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago

    Thanks for reaching out PamH!

     

    You can create a ticket with our Support team from this page.

     

    If you have any trouble with this, give me a shout and I'd be happy to help out with this - cheers!

    • PamH's avatar
      PamH
      Explorer | Level 3
      4 years ago

      Hi Daphne

      I just want to create a ticket but I can't see how to do so?

      I need to be able to cancel a subscription that was linked to the email address of a staff member who has left.

      Can you please help me with this?


      Thanks

      Pam

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago

        Hey johnhoward1 and PamH, thanks for nudging us here. 

         

        Could you both submit a new ticket by following the steps in this link (through a private/incognito window)?

         

        Once you do that, just give us another nudge with the ticket ID (eg. #1234567) and we'll look into it for you. 

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