You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

PamH's avatar
PamH
Explorer | Level 3

Hi

How do I create a ticket?  I'm trying to cancel a subscription for a user who has left our firm.  I created a login as was suggested but I can't seem to create a ticket.  All I have is a bar which tells me that I have no history.

Thanks

Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff
4 years ago

Thanks for reaching out PamH!

 

You can create a ticket with our Support team from this page.

 

If you have any trouble with this, give me a shout and I'd be happy to help out with this - cheers!

  • PamH's avatar
    PamH
    Explorer | Level 3
    4 years ago

    Hi Daphne

    I just want to create a ticket but I can't see how to do so?

    I need to be able to cancel a subscription that was linked to the email address of a staff member who has left.

    Can you please help me with this?


    Thanks

    Pam

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago

      Hey johnhoward1 and PamH, thanks for nudging us here. 

       

      Could you both submit a new ticket by following the steps in this link (through a private/incognito window)?

       

      Once you do that, just give us another nudge with the ticket ID (eg. #1234567) and we'll look into it for you. 

      • PamH's avatar
        PamH
        Explorer | Level 3
        4 years ago

        Thank you.  I've now submitted the ticket - finally.

        I've also provided my email address in the details as the one linked to the account is no longer active.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions