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Forum Discussion
How do I cancel my subscription?
I cnnot afford this. I am a retired teacher on a limited, fixed income.
Follow the steps listed in the following help article:
I also downloaded the app to check if I had signed up on my phone, and the option to cancel is also not available on mobile.
Lusil
Dropbox Staff
Dropbox StaffHi there jl456, thanks for reaching out.
I moved your post here, where other users have expressed a similar issue.
Have a look at what is mentioned and let us know if you have any other questions or trouble along the way.
Cheers!
@Lusil,
I no longer have the information for the email that I am getting charged for. I believe I've opened 2 tickets already, but I don't see an option on how to open a ticket with an actual person, just the bot that answers FAQs. If there is any way I can expedite cancelling my subscription via giving you banking information, can we please do that however it needs to happen? All the information I have is the credit card that is being billed, nothing else. I want charges to stop.
Thank you
I would greatly appreciate a quick response here, I read through this thread and there is no information to help me with my specific issue.
- I no longer have access to the email account or dropbox account I am being charged for.
- I no longer remember the email address or dropbox account I am being charged for.
- I demand payments stop being charged immediately, as they have been ongoing for months, and I have not used your services over the months I have been charged.- Daphne
Thanks for the additional info jl456.
In this case, I would suggest submitting a ticket via this page, as this will go directly to our billing team.
You can then let me know the ticket number you receive (eg. #1234567), to pass along the info provided here too.
When submitting the form, you can choose "Other" for the account, and then just enter an email you have access to so you can receive the reply from our team.
Give me a shout if you have any trouble with this!
