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Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff
5 years ago
Sorry to hear about the situation Needhelptocanceldragon!

Can you let me know the ticket number (eg. #1234567) for your case with our Support team, so I can check on this from my side?

Keep me posted - thanks!
Needhelptocanceldragon's avatar
Needhelptocanceldragon
New member | Level 2
5 years ago

Hi Daphne,

 

The ticket # is 11970487.  I need to find out what billing details are on this account and CANCEL it.  Customer support has not gotten back to us since December.  We've reached out almost 20 times now.  What do we need to do in order to get some help???

 
  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago
    Thanks for that ticket number Needhelptocanceldragon!

    I've just followed up with you via email regarding this ticket, so please give me a shout here if you don't get that email. Cheers!

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