Forum Discussion

knesie's avatar
knesie
New member | Level 2
4 years ago

Hello,

I really needed some help regarding information on refunds. I understand there is a no refund policy, but I really am desperate. I signed up for a free trial and completely forgot about it, which is my fault. But is there really no way to get a refund? I canceled my subscription immediately after seeing the charge. I will even delete my account if needed. With a company like this one, I think this policy as well as the fact there there is no number to call is absurd. If anyone has advice or answers please let me know!

Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Hey knesie!

Our Support team might be able to help you out with this, so please submit a ticket from this page.

You can let me know the ticket number you get (eg. #1234567) so I can pass along the info you provided here too, if you'd like.

Hope this helps!

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