Forum Discussion

kravmaga's avatar
kravmaga
New member | Level 2
4 years ago

I have been trying to cancel my subscription for 2 hours now.  I am so disgusted at this point as this site, just keeps taking me in circles.  I used dropbox once last year and have been being billed ever since.   I just noticed it on my card.  I think its misleading and fishy that I cannot even get a link to send an email for some help.  I followed the directions on clicking on my plan page, but there is no option to cancel the plan.  I am writing here hoping someone will notice and help me with this cancellation. Very upsetting.

 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
4 years ago

To downgrade its easy - you go to www.dropbox.com/downgrade BUT that is if the account you are using is the one being billed. IF NOT you need to log in to that account first. You can see if your account that you are logged in to is a paid one at www.dropbox.com/account - if it says BASIC you are not paying. 

 

Note: if you pay via a app store you need to cancel via them. 

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