Forum Discussion

sidneyblum's avatar
sidneyblum
New member | Level 2
4 years ago

A dropbox employee told me I had to sign up for subscription so I could stop an error in my dropbox.  Now I signed up on my PC and I can't cancel.  All the discussion threads tell me to click in "settings" from my aviator, but their is no "settings" under the aviator or other drop boxes.   This makes DROPBOX A SCAM.   Easy to sign up, but after hours of work, impossible to cancel a subscription.    I'm writing to the California Attorney General to investigate Dropbox...but in the meantime, does anyone know how to cancel Dropbox?  they don't have live user help and their auto reply system gives bad info, and do the many community responses.  I know this is happening to a lot of people.    Come on attorney general....get this bad apple.   And help me find the magic road to cancel my subscription that must be hidden somehwere.

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Hey sidneyblum, thanks for reaching out to us and sorry to hear about your frustration. 

If you don't see the option to cancel your subscription or contact our Support team, it sounds like you are on a Basic (free) plan. 

Could you check your Plan tab online and let me know what it shows?

If you could send me a screenshot of it, that would also be super helpful. 

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