Forum Discussion

patino's avatar
patino
New member | Level 2
4 years ago

Please cancel my subscription, can afford it and I've been trying to cancel for the last couple weeks, but it is very difficult to talk to anybody in the company. I submitted to many requests to have somebody to call me back and no answer 

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Thanks for nudging us here, patino and TBdennis. 

If you've already submitted a ticket via this link (from an incognito window), could you let us know the ticket ID (eg. #1234567)?
  • broke1's avatar
    broke1
    Explorer | Level 3
    4 years ago

    I'm trying to cancel my account but don't have the cancel button.  Your chatbot is useless and I'm beyond frustrated.  My chatbot case number is #12263828.  I'm close to reaching out to my CC company.  

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago
      Hi broke1, if you're not seeing an option to cancel the plan, then it means you're not on a paid account.

      What plan do you see on this page? Can you see any recent payments on your account here?

      Did you upgrade via the Dropbox site or the mobile app?

      This will help me to assist further!
      • broke1's avatar
        broke1
        Explorer | Level 3
        4 years ago

        Hi Jay.

         

        Appreciate the reply.  I see a Basic account listed.  However, my CC shows the following charge for $125 on 3/30. 

         

        [Removed as per Community Guidelines]

         

        Honestly I can't recall how I signed up but this should be my only account.  I checked and I don't have a subscription in the app store. 

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