Forum Discussion

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Thanks for nudging us here, patino and TBdennis. 

If you've already submitted a ticket via this link (from an incognito window), could you let us know the ticket ID (eg. #1234567)?
broke1's avatar
broke1
Explorer | Level 3
4 years ago

I'm trying to cancel my account but don't have the cancel button.  Your chatbot is useless and I'm beyond frustrated.  My chatbot case number is #12263828.  I'm close to reaching out to my CC company.  

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Hi broke1, if you're not seeing an option to cancel the plan, then it means you're not on a paid account.

    What plan do you see on this page? Can you see any recent payments on your account here?

    Did you upgrade via the Dropbox site or the mobile app?

    This will help me to assist further!
    • broke1's avatar
      broke1
      Explorer | Level 3
      4 years ago

      Hi Jay.

       

      Appreciate the reply.  I see a Basic account listed.  However, my CC shows the following charge for $125 on 3/30. 

       

      [Removed as per Community Guidelines]

       

      Honestly I can't recall how I signed up but this should be my only account.  I checked and I don't have a subscription in the app store. 

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        Could you try entering that transaction ID, the 12 characters after *, on the card lookup tool to see if you can locate the account it's associated with?

        Keep me updated!

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