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Forum Discussion
Solved
How do I cancel my subscription?
I cnnot afford this. I am a retired teacher on a limited, fixed income.
Follow the steps listed in the following help article:
Jay
Dropbox Staff
Dropbox StaffAs this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by logging into your current account, clicking this support link, scrolling down to 'Submit a help request', and providing as much info as possible.
Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.
You can do this by logging into your current account, clicking this support link, scrolling down to 'Submit a help request', and providing as much info as possible.
Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.
Ticket #12268619 - Apparently you've been billing me for this for 3 years for a total of $375 according to my card company. I've actually received a new card during that time and there's no evidence of other fraud. Sounds like a billing issue on your side.
- JayThanks for the ticket ID, I've added your comments to it and have prioritized it to expedite matters on your behalf.
