Forum Discussion

Ilan3's avatar
Ilan3
Explorer | Level 3
4 years ago

I have tried all the suggestions, but I cannot cancel my paid subscription? Is there no way I can deal directly with dropbox and ask them to cancel? must i ask my bank to stop the debit order? at this stage i don't see any other option

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago

     Hey, Ilan3 I've moved you to this thread, where others have asked the same question. 

     

    If you still have issues cancelling, check your account type by visiting the plan's page here. 

     

    If I were you, I would also use the look-up tool just to identify the account the charge is coming from.

     

    Let me know how it goes.

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