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Sscn's avatar
Sscn
New member | Level 2
Your instructions do not give me an option to cancel or downgrade my Dropbox plus account. I have also tried doing it through the App Store but that was unsuccessful too. I have spent two days trying to sort this and also visited my local Apple Store without any success. This is causing me much unnecessary stress. I want this account cancelled from this minute- 11:07 Tuesday April 6th 2021.
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Hi there Sscn, thanks for joining us on this thread. 

If you upgraded your subscription through your iOS, you must cancel your subscription through iTunes.

You'll find more information about it, here. 

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