Forum Discussion

pollyb's avatar
pollyb
New member | Level 2
4 years ago

PLEASE - I need help.  I Cannot get an actual person to help me.  Just the bot thing that is not at ALL helpful.  I cancelled (downgraded) and have not used dropbox for quite a while now but still being charged!!!  PLEASE - someone??? 

 

Thanks.

 

 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Hi pollyb, thanks for posting your query on the Dropbox Community. 
 
If you don't recognize a Dropbox charge, you can use our credit card charge lookup tool to check out the email address associated with it. 
 
Does the charge come from the account you're using on your end? 

Keep me posted.

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