Start 2025 on time and up to date! Seamlessly integrate your calendars into Dropbox with these simple steps! 📆

Forum Discussion

Sando_68's avatar
Sando_68
New member | Level 1
2 days ago

How do I work out if my Dropbox account is still active?

It's been a while since I've used Dropbox and I'm trying to figure out if my 'old' account is still active?  I've tried logging in using my previous credentials, however they don't seem to work and Dropbox appears to direct me to sign up like a new subscriber.

Account Access
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 days ago

    Hi Sando_68 - thanks for posting on our Community and happy Monday!

    If it's been more than a year since you last accessed the mentioned Dropbox account, it's most likely deleted due to inactivity now and this is why you're able to sign up again using the same email address.

    I hope this clarifies! 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!