You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
How I get a refund, if I can't reach support?
Can someone please guide me in how to get a refund? Of course I can't email or call because I don't have that plan. I just never been part of a service where I can't at least talk to someone on chat. This is so frustrating.
- Mark
Super User II
Refunds are only given where legally required: https://help.dropbox.com/plans/refund
You can contact support via www.dropbox.com/support for help if needed. If you do not get the option to do so you are logged in to a free account which you've not paid to upgrade. Therefore you need to log on to the RIGHT account and contact that way. You can look up credit cards using this tool.
If that all doesn't work log out of here and use an incognito window to go to www.dropbox.com/support and log a ticket about issues logging in. However, you will ONLY see that option if totally logged out.
