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AhmadArif1994's avatar
AhmadArif1994
Explorer | Level 3
2 years ago
Solved

How long does a refund take to process?

Hi, I was auto-charged for an annual dropbox subscription and have been notified by my bank that a refund is pending action by Dropbox. How long will the refund take to process?
cancellations
FAQ
Refunds
  • Jay's avatar
    Jay
    2 years ago

    Hi AhmadArif1994, thanks for messaging the Community!

     

    Generally, refunds take 3-5 business days for them to get processed in the system and for the amount to return to your payment provider.

     

    If you have any further queries, feel free to message back.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for the updates gabbalba03 

 

In that case, can I send you an email to have a further look internally at this point? 

gabbalba03's avatar
gabbalba03
Explorer | Level 3
2 years ago

Yes ofcourse. This is the email i used to make the transaction :[removed per the Community's Guidelines] 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the cooperation gabbalba03 - you've got :envelope: 

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