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Forum Discussion
How to cancel an account I don't have access to?
I used an old email to sign up to drop box premium or dropbox trial. Now that I no longer use that email and also can not log into that email to get the code for verification, how can I cancel my dropbox premium of this account? I got charged for 3 months without noticing.
- Megan
Dropbox Staff
Hi NhiTran, let's jump right into this!
Have you tried to contact Dropbox Support directly for this?
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
