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Forum Discussion
How to send a complaint about customer service?
Hello everyone. Long story short, I've had three support tickets without a solution marked as solved. The last time, I explicitly requested that my message be turned into a complaint about the "suppo...
Hello I am writing again In hope I won't get fobbed off. I was supposed issued a refund for a charge taken without my authorization. The problem was resolved on the 31/10/22 as I managed to get talking with a very helpful lady on live chat. It said in my paypal account refund from Dropbox issued and pending. Amount of (£199). It still has not arrived in my bank. Please can you help resolve this as it is a right pain in the arse and looks really very bad for what was /is?? a great company/service. I have done absolutely everything. I can not say how utterly shambolic the service or lack of customer care with this has been. Please get back to me.. I won't hold my breath tho..
regards
Kevin Sharkey
email for account and refund [Removed as per Community Guidelines]
Jay
Dropbox Staff
Dropbox StaffHI Kevin Sharkey, as you've already been in contact with a support agent and they assisted you, do you see the refund processed on your account from this page?
What I 'm saying is that it never went into my account!!! Hence this faff!! can you send me a direct email so that I can send screen shots proof of my not receiving the £199 refund. It says refunded on 31st October and there is no payment at fo that sum I checked right up to four week after and nothing . Can you enlighten me as to where it is?
Kevin
Can I just speak with someone on live chat or a phone call ? I see are no longer a support option. This should not be so difficult. Who do I send screenshot proof or bank statements showing I never received the supposed refund to?
Kevin
- Rich
Super User II
Kevin Sharkey wrote:
It said in my paypal account refund from Dropbox issued and pending. Amount of (£199). It still has not arrived in my bank.
What I 'm saying is that it never went into my account!!!From what you're saying it did end up in your PayPal account, but it still shows as a pending transaction. That would indicate that Dropbox has already issued the refund from their end and it's just waiting to clear with PayPal. Have you reached out to PayPal to ask what the delay could be? That would be my first step if this happened with my account.
Hi Jay. My school email (not this one I'm using) was disabled after graduation and it was associated with Dropbox. My school changed the email domain so I have no way to retreive it. Could you help me cancel the plan without access to the email?
