We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Daniel50's avatar
Daniel50
Helpful | Level 5
3 years ago

How to send a complaint about customer service?

Hello everyone. Long story short, I've had three support tickets without a solution marked as solved. The last time, I explicitly requested that my message be turned into a complaint about the "suppo...
FAQ
Plans
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

HI Kevin Sharkey, as you've already been in contact with a support agent and they assisted you, do you see the refund processed on your account from this page?

Kevin Sharkey's avatar
Kevin Sharkey
Explorer | Level 3
2 years ago

What I 'm saying is that it never went into my account!!!  Hence this faff!! can you send me a direct email so that I can send screen shots proof of my not receiving the £199 refund. It says refunded on 31st October and there is no payment at fo that sum I checked right up to four week after and nothing .  Can you enlighten me as to where it is?

 

Kevin

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!