You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Daniel50's avatar
Daniel50
Helpful | Level 5
3 years ago

How to send a complaint about customer service?

Hello everyone. Long story short, I've had three support tickets without a solution marked as solved. The last time, I explicitly requested that my message be turned into a complaint about the "suppo...
FAQ
Plans
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

HI Kevin Sharkey, as you've already been in contact with a support agent and they assisted you, do you see the refund processed on your account from this page?

Sherry2024's avatar
Sherry2024
New member | Level 2
9 months ago

Hi Jay. My school email (not this one I'm using) was disabled after graduation and it was associated with Dropbox. My school changed the email domain so I have no way to retreive it. Could you help me cancel the plan without access to the email?

 

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