Forum Discussion

Raymond Lim's avatar
Raymond Lim
New member | Level 1
21 days ago

I accidentally upgraded the wrong Dropbox account. How can I upgrade my personal one instead?

I upgraded my Dropbox account but I don't know why it went to my office email address. Now I want to change it to my personal email account, which it keeps on saying " it has been taken" How shall ...
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upgrades
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
21 days ago

Hi Raymond Lim, and thanks for your post. 

If your work Dropbox account got upgraded, it means that you were logged in to it at the moment of the upgrade.

Did you wish to delete that Dropbox account previously? If not, you don’t need to do this necessarily. 

I can log a ticket for you to the email address you see here and I’ll check if there’s another option internally, since we don’t have any account visibility on the forum.

Let me know if you’d like that.

  • Raymond Lim's avatar
    Raymond Lim
    New member | Level 1
    21 days ago

    hi Nancy 

    Thank you for your reply, I deleted the drop account which I wanted to change to, and then

    went to the other Dropbox account to update the email address.

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