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Forum Discussion
I am being billed for an account tied to an email address that no longer exists.
I have been getting billed for an account that has not been used in years and that I do not have access to. I can't log in to change the password or close the account because the email address was de...
Rich
Super User II
Super User II
needsomehelp wrote:
I have been getting billed for an account that has not been used in years and that I do not have access to.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
I continue to get charged for Dropbox, and even when I dispute the charges and have my credit card issuer change my credit card number, I still get charged.
This likely happens due to a service known as a CAU, or card account updater. It's a service offered by most card companies to update the payment information for subscribed services when a card number has changed. Your card company may be changing your card number, but then they update Dropbox with that new information to prevent any disruptions in the service that you're subscribed to.
Thanks, Rich. I've tried that method multiple times to no avail.
It would be nice if the card issuers were required to allow consumers to opt-in to CAU services. I see the obvious benefits to card issuers and merchants, but the practice isn't great for consumers.
- Nancy
Dropbox Staff
needsomehelp, just to clarify, the Dropbox plan you’d like to cancel was upgraded via www.dropbox.com and not iTunes or Google Play, correct?
If yes, then I may be able to further assist.
Yes, Nancy. The plan was purchased directly through dropbox in 2015 or 2016.
- Megan
I just created a ticket on my end for you in order for us to have a closer look into this needsomehelp.
Reply back as soon as possible, and we'll take it from there!
