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Forum Discussion
Solved
I can't change the email address of my Dropbox account, as it's been hacked.
The e-mail I used fod my Dropbox account was hacked and I no longer have access to it. I have tried to change the address in settings, but the system will not accept the new address. Every time I log on, Dropbox informs me that it can't access my e-mail address and I may lose my Dropbox account. I won't receive an e-mail telling me that there is an answer to this, for the above reason, so I hope I find it when there is one.
MegBelgium wrote:
I have tried to change the address in settings, but the system will not accept the new address.
What error message does it give when you enter the new address?
MegBelgium wrote:
... I no longer have access to it. ... Dropbox informs me that it can't access my e-mail address and I may lose my Dropbox account.
If you no longer have access to the email address but you can still access the account, your best option is to download all of your files and then create a new account. If you're unable to change the email address on the account, then without access to the current email address you will likely lose access to the Dropbox account. Assuming you can still access it now, download your files before it's too late.
- Rich
Super User II
MegBelgium wrote:
I have tried to change the address in settings, but the system will not accept the new address.
What error message does it give when you enter the new address?
MegBelgium wrote:
... I no longer have access to it. ... Dropbox informs me that it can't access my e-mail address and I may lose my Dropbox account.
If you no longer have access to the email address but you can still access the account, your best option is to download all of your files and then create a new account. If you're unable to change the email address on the account, then without access to the current email address you will likely lose access to the Dropbox account. Assuming you can still access it now, download your files before it's too late.
This happened
What I did was used my back up email and phone number to get into my account.. I hope this works for you
I HAVE NO ACCESS TO MY ACCOUNT, MY FILES ARE ALL GONE, AND PHISHING EMAILS ARE GOING OUT IN MASS DUE TO A DROPBO HACK - HELP!
I CAN'T ACCESS IT TO SHUT IT DOWN AND DROPBOX HAS ZERO CUSTOMER SERVICE - WORST EVER - CAN'T REACH A HUMAN - CAN ANYONE ASSIST??
- Walter
Dropbox Staff
Hey Jillyoz - sorry to hear about this.
When you say you can't access it, can you clarify if you're getting an error or if something else is troubling you?
Did you try to get in touch with our support team via this form through an incognito window where you're not logged into any Dropbox account by any chance?
