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Forum Discussion

needsomehelp's avatar
needsomehelp
New member | Level 2
18 days ago

I am being billed for an account tied to an email address that no longer exists.

I have been getting billed for an account that has not been used in years and that I do not have access to. I can't log in to change the password or close the account because the email address was de...
Billing
cancellations
Payments
needsomehelp's avatar
needsomehelp
New member | Level 2

Thanks, Rich. I've tried that method multiple times to no avail. 

It would be nice if the card issuers were required to allow consumers to opt-in to CAU services. I see the obvious benefits to card issuers and merchants, but the practice isn't great for consumers.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
13 days ago

needsomehelp, just to clarify, the Dropbox plan you’d like to cancel was upgraded via www.dropbox.com and not iTunes or Google Play, correct? 

 

If yes, then I may be able to further assist.

  • needsomehelp's avatar
    needsomehelp
    New member | Level 2
    13 days ago

    Yes, Nancy. The plan was purchased directly through dropbox in 2015 or 2016.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      13 days ago

      I just created a ticket on my end for you in order for us to have a closer look into this needsomehelp.

       

      Reply back as soon as possible, and we'll take it from there! 

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