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blruhe's avatar
blruhe
Explorer | Level 3
2 years ago

I am being charged for a Dropbox account that I do not have

Is there anyway to get in touch with an actual human at Dropbox? I am being charged monthly for Dropbox account that I do not have, and I cannot for the life of me get an actual person to help with t...
cancellations
downgrade
Payments
Refunds
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hey jxt10 - sorry to hear about this.

 

Would it be OK if we reached out via email to have a further look internally at this point?

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      Thanks for the cooperation jxt10 - you've got :envelope: 

  • Pumin's avatar
    Pumin
    New member | Level 1
    28 days ago

    Hi Walter, I am facing the same issue. At any point, I have not upgraded my account to any subscription but a monthly fee was charged on my credit card and the invoice was sent to my spare gmail account which I do not regularly check. I have my own account for free Dropbox service under a different email address and when logged in to check, there is no subscription shown. I do not own any other Dropbox account including under my gmail account so I cannot access to such account to cancel the ongoing subscription. Can you check and clarify?

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      28 days ago

      Hey Pumin! Sorry for jumping in here. 

      Just to check all possibilities, can you please open an incognito window on your current browser and try to sign in to Dropbox with your Gmail address instead? You can also reset your password via the login page. 

      Are you able to access a separate Dropbox account after that, which has been upgraded? 

      Please let me know what you find and we’ll take a closer look.

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