I cancelled Dropbox Sign, now I can't access any docs

Question

I had a Pro account for several years, recently downgraded to Basic, discovered I was still paying for Sign, so contacted support to cancel that.&nbsp; Now my account seems to have disappeared.&nbsp; I do hope all my company's data hasn't been deleted.

Jay · Answer

Hi capricornio9, thanks for bringing this to our attention.Did you cancel the paid plans under this existing Dropbox account, or was it under a different email address?Do you see any confirmed payments (with an invoice and receipt) on this page on your account?Did you delete the Dropbox account directly using these steps?This will help me to assist further!