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I changed subscription (Dropbox team to my own 3 TB) and all folders are now empty
Hi, lately I closed my team profile from my compagny. I changed to a personal 3 tb subscription and suddenly all folder are emty. Although I used to be the one who could change everything. I changed files to an new folder in the hope it was a sync problem. It was not and using rewind ended up losing everything. What can I do now? I am a bit afraid that i lost 2tb of information and work. Doe anyone have a clue how to get my files back? Kind regards Jobbe
Account converted from team to individual and missing folders
I previously had a team account. I was recently asked to upgrade the account or disband the team. I chose "Disband the Team" after that I was presented with two options DELETE EVERYTHING or SAVE ALL FILES. I chose SAVE ALL FILES. My team account was converted to an individual account. I no longer have said folders that were part of the team account. What happened?
My account got deleted when I tried to downgrade from a Dropbox Business team
I am a Dropbox Plus subscriber and made my last payment on May 13, 2024. On June 5, 2024, I received a notification to renew a Dropbox Business Plus subscription due to the trial ending. I do not recall signing up for this trial, but upon checking, I found that my account was inadvertently added to a Dropbox Business Plus trial on May 5, 2024. On June 5, 2024, I could no longer access my files and was prompted to upgrade and add billing information for the Business Plus Team account. I was given two options: “Disband Team” or “Keep Dropbox for Teams.” The option “Keep Dropbox for Teams” costs $1,440 per year, which I do not need. I had just renewed my “Dropbox Plus” plan on May 13, 2024, for $119.88. Therefore, I chose the option to “Disband Team.” I did not delete the account; I simply selected "Disband Team" with the intention to downgrade from the free Business Plus trial to my regular “Dropbox Plus” for personal use. According to Dropbox Help, disbanding a team is permanent and causes regular team members to lose access to team content, however as a team admin, I did not think that I would be losing access or permanently deleting content. https://help.dropbox.com/plans/downgrade-team-plan#:~:text=You%20can%20change%20from%20Dropbox,lose%20access%20to%20team%20content. When I try to log in to my paid Dropbox Plus account, I receive the message: "This account is deleted. Please re-register with a new account or wait 30 days to re-register with your current email." I attempted to create a new account with my admin email, but the message "This email is already taken, try another" appears. I see other users fell into that trap before: https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Cancelled-my-Business-account-and-now-I-cannot-use-my-email-for/td-p/761738 This situation is causing major disruptions, and I urgently need help to restore my account and regain access to my files. I would love some help or feedback. Thanks
