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Forum Discussion

ensaine's avatar
ensaine
Explorer | Level 3
6 months ago

I cancelled my free trial, but I was still charged

I decided to try out Dropbox, so I went for the 30-day free trial. Once that ended, I never upgraded my plan, because as of now I don't use it that often. Anyway as of May 25, I was charged "$139.00"...
cancellations
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Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey ensaine, I can see in one of the photos that you posted, that you have the transaction ID associated with the payment.

 

If you've tried searching for it and it doesn't give you an email address, can I send you an email, so we can investigate further?

 

Perhaps it's an account you forgot you had, or mistakenly created and upgraded.

ensaine's avatar
ensaine
Explorer | Level 3
6 months ago

It does give me the email it's my email. Yes you can send me an email. I only have one account 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    6 months ago
    ensaine wrote:

    It does give me the email it's my email. ... I only have one account 

    Are you sure? Check the email address reported in the transaction carefully, and compare it to the email address you see on this page. Are they identical? No extra characters in one of them? Look closely.

    • ensaine's avatar
      ensaine
      Explorer | Level 3
      6 months ago

      There identical.

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        6 months ago
        ensaine wrote:

        There identical.

        Without spelling out the entire thing, does your email address have two or three 0 at the end of it?

         

        (And I've deleted one of your screenshots because the full email address is visible in it)

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hey ensaine, Rich is correct about the screenshots and any visible information there.

     

    You can see more about that by going through our Community Guidelines. I've also sent you an email, in order for us to have a closer look into this. 

     

    I'll see you there!

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