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Forum Discussion

ensaine's avatar
ensaine
Explorer | Level 3
6 months ago

I cancelled my free trial, but I was still charged

I decided to try out Dropbox, so I went for the 30-day free trial. Once that ended, I never upgraded my plan, because as of now I don't use it that often. Anyway as of May 25, I was charged "$139.00"...
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ensaine's avatar
ensaine
Explorer | Level 3

It does give me the email it's my email. Yes you can send me an email. I only have one account 

Rich's avatar
Rich
Icon for Super User II rankSuper User II
6 months ago
ensaine wrote:

It does give me the email it's my email. ... I only have one account 

Are you sure? Check the email address reported in the transaction carefully, and compare it to the email address you see on this page. Are they identical? No extra characters in one of them? Look closely.

  • ensaine's avatar
    ensaine
    Explorer | Level 3
    6 months ago

    There identical.

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      6 months ago
      ensaine wrote:

      There identical.

      Without spelling out the entire thing, does your email address have two or three 0 at the end of it?

       

      (And I've deleted one of your screenshots because the full email address is visible in it)

      • ensaine's avatar
        ensaine
        Explorer | Level 3
        6 months ago

        It has two. 

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