Forum Discussion

Lavellsydney's avatar
Lavellsydney
New member | Level 1
2 months ago

I cancelled my trial, but my account got downgraded immediately.

I had a free trial but was alerted to cancel my plan before the date of trial ending … I canceled under the impression i would have my account until my end date but lost it the day I canceled how cou...
Billing
cancellations
downgrade
maher1982's avatar
maher1982
Icon for Super User rankSuper User
2 months ago

Hi, I'm afraid you won't be able to re-instate your trial but did you use a credit card or PayPal for payment?

When you cancel a free trial:

  • If you signed up with a credit card, your account will remain on the trial plan until the end of the trial period, after which it will change to a free Dropbox Basic plan.
  • If you signed up with PayPal, your account will switch to the free Dropbox Basic plan immediately upon cancellation.

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