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KK1621's avatar
KK1621
New member | Level 2
3 years ago
Solved

Cancelled free trial but it was supposed to downgrade when the trial period was over

Hi, My free trial was supposed to end 2/26/23 but when I cancelled today, it automatically downgraded my account back to Basic.  I used a credit card and per your website, it says it would not down...
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  • Walter's avatar
    Walter
    3 years ago

    Hey KK1621, thanks for joining our Community and sorry to hear about this.

     

    I'm afraid we won't be able to re-instate your trial from our end. Have you considered opening a new Dropbox account with another email address of yours and starting a new trial?

     

    Do you remember the exact steps you followed to cancel it in the first place by the way?

     

    Keep me posted with any updates!

munch1's avatar
munch1
New member | Level 2
2 years ago

I started a free trial, and signed up with a credit card. I cancelled within the trial period, but it appears to have immediately downgraded me to basic, when the Dropbox website clearly says the trial should remain until the end of the period - https://help.dropbox.com/plans/cancel-free-trial:

"You’ll receive an email confirmation that your free trial has been canceled. If you signed up with a credit card, your plan will be downgraded to Dropbox Basic at the end of your trial period. If you signed up with PayPal, your trial will end and your plan will be downgraded immediately."

 

Is there a reason for this and can I get back on the free trial? I was hoping to test the service prior to signing up.

 

thanks

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey munch1, sorry to hear about this.

     

    I moved your post to a thread with info relevant to your case; can you take a look?

     

    Let me know if you have any questions.

    • munch1's avatar
      munch1
      New member | Level 2
      2 years ago

      Thanks for moving this. Yes I have been through that page, and followed instructions to cancel the trial at end of the period. Unfortunately this cancelled it immediately.

       

      I have a number of trials running from different providers so was hoping to test dropbox against them, so a bit annoying but there are plenty of other platforms.

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