Forum Discussion

Andrea Moitinho's avatar
Andrea Moitinho
New member | Level 2
20 days ago

I can't access an account that's linked to an old email address I can no longer access

I bought a new computer and I have a new email address, and I'm not being able to login my premium account which is linked to my old email address which I have no access. I'm also having problems con...
Account Access
Account Settings
Security
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
20 days ago

Hey Andrea Moitinho - sorry to hear you're having issues with this.

Can you please let us know some additional information about the problem you're facing?

For example, are you not able to log into the account in question by using your old email address and password? Are you getting any particular error perhaps?

As for contacting our support team, you can check your available options on this page.

In any case, please keep me posted! 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!