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Andrea Moitinho's avatar
Andrea Moitinho
New member | Level 2
20 days ago

I can't access an account that's linked to an old email address I can no longer access

I bought a new computer and I have a new email address, and I'm not being able to login my premium account which is linked to my old email address which I have no access. I'm also having problems con...
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Andrea Moitinho's avatar
Andrea Moitinho
New member | Level 2
13 days ago

Thank you Mark! It didn't happen still. I'll see if anyone from support replies to me. 

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
13 days ago

Hi from me as well, Andrea Moitinho! 

Can you please clarify for me exactly what you see when trying to access your old Dropbox account? Are you being asked for a one-time code perhaps, which you can’t locate because your old email address is inaccessible? 

If there’s something else happening, please let me know (you can also paste here any relevant screenshots you may have; just make sure you’ve hidden your personal info).

I’ll be able to further guide you this way.

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