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I can't access an account that's linked to an old email address I can no longer access
I bought a new computer and I have a new email address, and I'm not being able to login my premium account which is linked to my old email address which I have no access. I'm also having problems con...
Hi Nancy, I didn't receive any email.
Can you please let me know to which email did they get in touch? I need to sort this urgently, please.
- Hannah
Dropbox Staff
Hey Andrea Moitinho, to ensure that you'll get a reply from our team, when filling out the form in the "Email address associated with your Dropbox account" section, fill in an email address you can access.
Let us know if this helps or not.
Dear Hannah! I'm logged out my account for over a month now. I'm a graphic designer, running a company. All my files are on this account and I'm in big trouble. As I mentioned above, I'm unable to log in. I'm also not sure what form you are talking about, as the form I had send a conde to my old email. This conversation is going on circles, and I really need to regain access to my account. How can we make this happen, please? Can someone call me? This email at the moment is associated with a temporary Dropbox folder I'm using as I can't access m
- Hannah
No worries, Andrea, since you're having trouble submitting the request on your end, can I send you an email?
